Job Description
Welcome to The Union Square Luxury Hotel, a premier destination in the heart of San Francisco. We are currently seeking a dedicated and detail-oriented Full-Time Operations Manager to lead our exceptional team.
As the capital of the tech world and a hub of culture, San Francisco demands the highest standards of service. In this role, you will oversee daily operations, ensuring our guests experience world-class hospitality. We offer competitive benefits, a vibrant work environment, and the opportunity to grow your career in one of the most dynamic cities in the US.
Responsibilities
- Oversee daily front-of-house and back-of-house operations, ensuring seamless service delivery.
- Manage staff schedules, performance reviews, and training for a diverse team.
- Handle guest inquiries, complaints, and special requests with the utmost professionalism.
- Monitor inventory levels and manage budgets for departmental expenses.
- Ensure strict adherence to health, safety, and sanitation standards.
- Collaborate with marketing teams to promote hotel packages and local SF attractions.
- Lead shift meetings and resolve operational issues efficiently during peak hours.
Qualifications
- Minimum of 3-5 years of experience in hotel management or a supervisory role.
- Strong leadership and interpersonal communication skills.
- Proficiency in property management systems (PMS) such as Opera or StayNTouch.
- Bilingual in English and Spanish is highly preferred.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Problem-solving mindset with a focus on guest satisfaction.
- High school diploma or GED required; Bachelor’s degree in Hospitality preferred.