Job Description
Join our award-winning hotel team in sunny Orlando! We're seeking energetic, guest-focused individuals to kickstart their hospitality careers with no prior experience required. As a Hotel Staff member, you'll be the first point of contact for our international guests, creating memorable experiences while developing transferable skills in customer service, operations, and teamwork. We offer comprehensive paid training, career advancement opportunities, and a supportive work environment where your growth is our priority. Benefits include health insurance, employee discounts, and complimentary resort access. If you're passionate about hospitality and ready to learn, apply today!
Responsibilities
- Provide exceptional front desk services including check-in/check-out, guest inquiries, and reservation management
- Assist with housekeeping coordination, ensuring guest rooms and public areas meet cleanliness standards
- Handle guest requests and complaints with professionalism and empathy
- Operate hotel systems (PMS, POS) with accuracy and efficiency
- Collaborate with departments (housekeeping, maintenance, F&B) to ensure seamless guest experiences
- Maintain detailed records of guest interactions and special requests
- Participate in daily briefings and ongoing training programs
Qualifications
- No prior hotel experience required – we train all team members!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn new systems
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with a service-oriented mindset
- Valid work authorization and reliable transportation