Job Description
Join the Grand Hyatt Miami and become a part of a world-class hospitality team in the heart of the Magic City. We are currently seeking a dedicated Front Desk Supervisor for our Night Shift operations. This is a fantastic opportunity for a motivated professional to lead our front desk team and ensure exceptional guest experiences around the clock.
As a leader in the hotel industry, we pride ourselves on luxury, service, and innovation. By joining us, you will enjoy a competitive salary, comprehensive benefits, and the chance to work in one of the most vibrant cities in the United States.
Responsibilities
- Oversee front desk operations during overnight shifts, ensuring efficiency and accuracy in check-ins and check-outs.
- Conduct nightly audits of financial transactions and guest accounts with precision.
- Lead and mentor front desk associates, providing guidance on guest relations and problem-solving.
- Handle complex guest inquiries and resolve complaints promptly to maintain high satisfaction scores.
- Monitor security systems and hotel premises to ensure the safety and comfort of all guests and staff.
- Assist with administrative tasks, including preparing reports and maintaining staff schedules.
Qualifications
- Minimum of 2 years of experience in hotel front desk operations or a related role.
- Previous supervisory or leadership experience preferred.
- Strong working knowledge of hotel PMS (Property Management Systems).
- Excellent communication skills in English (Bilingual in Spanish is a plus).
- Ability to work flexible shifts, including nights, weekends, and holidays.
- High school diploma or equivalent; hospitality degree is a plus.