Job Description
Join our award-winning luxury hotel chain as a Full-Time Hotel Operations Manager in the heart of Los Angeles! We're seeking a dynamic hospitality professional to oversee daily operations, deliver exceptional guest experiences, and drive revenue growth. At Grand Plaza Hotels, we invest in our team with competitive benefits, career advancement opportunities, and a vibrant work culture in California's thriving hospitality scene. If you're passionate about excellence in hotel management, this is your chance to lead at an industry leader.
Responsibilities
- Oversee all daily hotel operations including front desk, housekeeping, and concierge services
- Develop and implement strategic initiatives to enhance guest satisfaction and loyalty
- Manage departmental budgets, payroll, and inventory control systems
- Train and mentor staff to maintain service excellence and operational standards
- Collaborate with sales and marketing teams to maximize occupancy and revenue
- Ensure compliance with health, safety, and brand regulations
- Handle guest inquiries and resolve escalated issues promptly
- Analyze performance metrics and implement continuous improvement plans
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years progressive hotel operations experience in luxury properties
- Proven leadership skills with team management experience
- Strong financial acumen in budgeting and P&L management
- Excellent problem-solving and conflict resolution abilities
- Proficiency in hotel management systems (Opera, Cloudbeds)
- Valid California Food Handler and ServSafe certifications
- Exceptional communication and interpersonal skills