Job Description
Join our award-winning downtown Columbus hotel as a Full-Time Shift Supervisor! We're seeking dynamic hospitality professionals to lead our front desk operations during evening and overnight shifts. Enjoy competitive benefits, career advancement opportunities, and a supportive team environment in the heart of Ohio's capital city.
Responsibilities
- Manage all front desk operations during assigned shifts, including check-in/check-out processes
- Train and mentor new team members on hotel systems and service standards
- Handle guest inquiries, complaints, and special requests with professionalism
- Oversee daily cash management and reconciliation procedures
- Coordinate with housekeeping, maintenance, and security departments
- Ensure compliance with safety and emergency protocols
- Prepare shift reports and performance metrics for management review
Qualifications
- 3+ years hotel front desk or supervisory experience
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Strong conflict resolution and customer service skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Ohio hospitality certification or willingness to obtain
- Basic knowledge of Columbus tourism attractions and services
- Valid Ohio driver's license (required for errands)
- Ability to lift 25 lbs occasionally