Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're seeking passionate hospitality professionals to lead our dynamic front desk operations. Enjoy a supportive team environment, comprehensive benefits package, and opportunities for career growth in one of New York's most iconic locations.
Responsibilities
- Manage daily front desk operations including check-in/check-out processes
- Train and supervise front desk staff during assigned shifts
- Handle guest inquiries and resolve service issues promptly
- Monitor room availability and coordinate with housekeeping
- Process payments and maintain accurate financial records
- Implement safety and security protocols
- Collaborate with management to optimize guest experiences
Qualifications
- 3+ years hotel front desk or supervisory experience
- Strong knowledge of PMS systems (Opera preferred)
- Excellent communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid New York State Food Handler's certification
- Proficiency in English; Spanish fluency a plus
- Proven leadership and team management abilities