Job Description
Join New York's premier luxury hotel as a Full-Time Shift Supervisor and lead our award-winning guest experience team. We're seeking a dedicated hospitality professional to manage overnight and weekend operations while ensuring our guests receive exceptional 24/7 service. This role offers career advancement opportunities within our global hotel chain and includes comprehensive benefits.
Our ideal candidate thrives in fast-paced environments and brings a passion for creating memorable moments. You'll oversee front desk, concierge, and housekeeping teams while handling VIP guest requests and operational challenges. If you're ready to take the next step in your hospitality career in the city that never sleeps, apply today.
Responsibilities
- Manage overnight and weekend shift operations across all hotel departments
- Lead and mentor 15+ staff members including front desk, bell staff, and housekeeping
- Handle VIP guest requests and resolve escalated service issues
- Oversee check-in/check-out procedures during peak hours
- Coordinate with security and engineering teams for emergency protocols
- Monitor PMS system for room availability and maintenance requests
- Prepare shift reports and communicate operational updates to management
Qualifications
- 3+ years hotel supervisory experience in luxury properties
- Proven leadership in overnight/weekend shift management
- Expert knowledge of hotel PMS systems (Opera/Micros preferred)
- Exceptional problem-solving and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Strong understanding of NYC hospitality market and guest expectations
- Bachelor's degree in Hospitality or relevant field preferred