Job Description
Join Grand Horizon Hotels as a Full-Time Shift Supervisor and lead our dynamic hospitality team in the vibrant heart of El Paso! We're seeking passionate professionals dedicated to delivering exceptional guest experiences while managing smooth 24/7 hotel operations. Enjoy competitive pay, comprehensive benefits, and career advancement in a supportive environment where your leadership skills shine.
Responsibilities
- Oversee daily shift operations ensuring seamless guest services across front desk, housekeeping, and concierge teams
- Train and mentor staff on service standards, safety protocols, and emergency procedures
- Resolve guest inquiries and escalate complex issues with professionalism and discretion
- Monitor inventory levels and coordinate maintenance requests for guest rooms and facilities
- Collaborate with department heads to optimize scheduling and resource allocation
- Conduct pre-shift briefings and post-shift evaluations to maintain service excellence
Qualifications
- Minimum 2 years hotel supervisory experience with proven shift leadership
- Strong knowledge of PMS systems (e.g., Opera, Cloudbeds)
- Exceptional conflict resolution and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Texas Food Handler/ServSafe certification preferred
- Bilingual (English/Spanish) communication skills required
- Valid Texas driver's license and reliable transportation