Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets innovation in the heart of San Francisco. We're seeking a dynamic Full-Time Shift Supervisor to ensure seamless operations and exceptional guest experiences during overnight and weekend shifts. This pivotal role combines leadership, hospitality expertise, and problem-solving in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hospitality group.
Responsibilities
- Oversee daily front desk operations during assigned shifts, ensuring check-in/out efficiency and guest satisfaction
- Manage and mentor 8-15 team members, including concierge and housekeeping staff
- Handle escalated guest concerns with professionalism and discretion
- Monitor inventory levels and coordinate maintenance requests
- Implement emergency procedures and security protocols
- Train staff on new technologies and service standards
- Prepare shift reports and operational summaries for management
Qualifications
- 3+ years hotel or hospitality management experience
- Proven leadership in shift-based environments
- Strong conflict resolution and communication skills
- Ability to work nights, weekends, and holidays
- Proficiency in Opera or PMS systems
- Basic knowledge of San Francisco tourism landscape
- First Aid/CPR certification preferred
- Fluency in English; Spanish a plus