Job Description
Join the dynamic team at Grand Plaza Hotel, San Jose's premier luxury destination! We're seeking passionate Full-Time Shift Supervisors to elevate our guest experience through exceptional hospitality. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our award-winning property. Work in a vibrant downtown location with flexible scheduling including nights, weekends, and holidays.
Responsibilities
- Oversee daily shift operations ensuring seamless service across front desk, housekeeping, and concierge teams
- Resolve guest inquiries and complaints with professionalism and discretion
- Train and mentor staff on service standards, safety protocols, and emergency procedures
- Monitor department performance metrics and implement improvement strategies
- Coordinate with other departments for special events and high-volume periods
- Conduct pre-shift briefings and ensure compliance with brand standards
- Manage inventory control and operational budgets within assigned department
Qualifications
- 3+ years of hotel supervisory experience in luxury or full-service properties
- Proven ability to manage teams during peak shifts and high-pressure situations
- Strong knowledge of Opera/PMS systems and hotel management software
- Excellent problem-solving and conflict resolution skills
- Flexible availability including nights, weekends, and holidays
- Valid California Food Handler's Card (or ability to obtain within 30 days)
- Proficient in English with additional language skills preferred
- Ability to stand/walk for extended periods and lift up to 25 lbs