Job Description
Join the prestigious Grand Plaza Hotels in Atlanta, where luxury meets Southern hospitality! We're seeking passionate full-time hotel staff to elevate our guests' experiences in the heart of Georgia's vibrant capital. As a key member of our team, you'll contribute to a world-class environment where attention to detail and exceptional service define every interaction. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of Atlanta's most iconic hotel destinations.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out processes efficiently while maintaining accurate records
- Coordinate with housekeeping and maintenance teams to ensure impeccable room standards
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Collaborate with food and beverage departments for seamless guest experiences
- Adhere to safety protocols and maintain compliance with hotel regulations
- Support event operations and VIP guest arrangements as needed
Qualifications
- Minimum 2 years of hotel or high-end hospitality experience
- Proven track record in guest service excellence
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Georgia driver's license and reliable transportation
- Proficiency in hotel management systems (e.g., Opera, Marriott Bonvoy)
- Ability to lift 25 lbs and stand for extended periods
- Food Handler's certification preferred