Job Description
Join our award-winning luxury hotel in the heart of Atlanta, Georgia! We're seeking passionate hospitality professionals to elevate our guest experience. As a key member of our dynamic team, you'll contribute to our reputation for exceptional service while enjoying competitive compensation, comprehensive benefits, and growth opportunities in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional guest service across all hotel departments (front desk, housekeeping, concierge)
- Manage check-in/check-out procedures efficiently and accurately
- Resolve guest inquiries and complaints with professionalism and empathy
- Collaborate with team members to ensure seamless operations
- Uphold strict cleanliness and safety standards
- Assist with event setup and VIP guest coordination
- Maintain detailed records of guest preferences and feedback
Qualifications
- Minimum 1 year hotel or luxury hospitality experience
- Strong communication and problem-solving skills
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license and clean driving record (if applicable)
- Ability to stand/walk for extended periods
- Proficiency in hotel management software (Opera, etc.)
- Positive attitude and commitment to excellence
- High school diploma or equivalent required