Job Description
Join our award-winning luxury resort in downtown Atlanta! We're seeking passionate hospitality professionals to elevate our guest experience. As a Full-Time Hotel Staff member, you'll be part of a dynamic team dedicated to creating unforgettable memories. Enjoy competitive benefits, career development opportunities, and a vibrant work environment in the heart of Atlanta's bustling tourism district.
Why Join Us?
- Comprehensive health benefits and 401(k) matching
- Discounted hotel stays worldwide
- Professional training certifications
- Employee recognition programs
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and guest relations functions
- Manage check-in/check-out procedures with precision and efficiency
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Coordinate with housekeeping, maintenance, and food & beverage departments
- Maintain accurate guest records and reservation systems
- Upsell hotel amenities and services to enhance guest experience
- Adhere to safety and security protocols at all times
Qualifications
- Minimum 2 years of hotel or luxury hospitality experience
- Proven customer service excellence with high guest satisfaction scores
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management software (Opera, Fidelio)
- High school diploma or equivalent; hospitality degree preferred
- Valid Georgia driver's license (for occasional errands)