Job Description
Join our award-winning team at Grand Plaza Hotel, Chicago's premier luxury destination. We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a world-class environment.
Responsibilities
- Deliver personalized guest services across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Collaborate with cross-department teams to ensure seamless guest journeys
- Maintain strict adherence to hygiene and safety protocols
- Upsell premium services and amenities to enhance guest satisfaction
Qualifications
- Minimum 2 years of luxury hotel experience required
- Proven customer service excellence with attention to detail
- Flexible availability including evenings, weekends, and holidays
- Strong communication and problem-solving skills
- Valid Illinois Food Handler's Certificate (or ability to obtain within 30 days)
- Proficiency in hotel management software (Opera/PMS preferred)
- Ability to work in fast-paced environments with physical stamina