Job Description
Join our award-winning luxury hotel in the heart of Los Angeles and become part of a dynamic team dedicated to exceptional guest experiences. We're seeking passionate hospitality professionals to elevate our service standards in one of California's most vibrant destinations. Enjoy competitive benefits, career growth opportunities, and a supportive work culture in a world-class environment.
Responsibilities
- Deliver exceptional front desk operations including check-in/check-out processes and guest inquiries
- Manage reservation systems and optimize room inventory for maximum occupancy
- Coordinate with housekeeping, maintenance, and valet teams for seamless guest services
- Resolve guest complaints promptly and maintain high satisfaction scores
- Process payments, handle cash transactions, and reconcile daily reports
- Uphold brand standards through meticulous attention to detail in all guest interactions
Qualifications
- Minimum 2 years of hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license and clean driving record
- High school diploma or equivalent; hospitality certification preferred
- Basic knowledge of Los Angeles attractions and transportation networks