Job Description
Join our award-winning team at Grand Washington Hotel & Resort, where exceptional hospitality meets coastal charm! We're seeking a passionate Hotel Front Desk Agent to deliver unforgettable guest experiences. Enjoy the stability of weekly pay, competitive benefits, and a supportive work environment in Washington, NC's premier destination hotel.
Why Join Us?
• Weekly paycheck every Friday
• Health insurance & 401(k) matching
• Free on-site meals & parking
• Career advancement opportunities
• Employee discounts at our sister properties
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and guest requests using Opera PMS
- Handle billing inquiries and payment processing accurately
- Coordinate with housekeeping and maintenance teams to resolve guest concerns
- Upsell hotel amenities and services to enhance guest experience
- Maintain detailed shift logs and incident reports
- Train new front desk staff on hotel procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid North Carolina driver's license (if required for errands)
- Basic knowledge of local attractions and tourism
- High school diploma or equivalent required
- Ability to lift 25 lbs occasionally