Job Description
Join our award-winning luxury hotel in the heart of San Jose! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our discerning clientele, embodying our commitment to excellence. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of California's most vibrant cities. Apply now to become part of our dynamic team!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, inquiries, and guest requests via phone, email, and in-person
- Process payments, maintain accurate billing records, and resolve billing discrepancies
- Collaborate with housekeeping, maintenance, and F&B departments to ensure seamless operations
- Uphold brand standards through attentive service and proactive problem-solving
- Utilize property management systems (PMS) for inventory and reporting
- Participate in daily briefings and training sessions
Qualifications
- 2+ years of hotel front desk or guest services experience
- Proficiency with PMS systems (Opera, StayNTouch, or similar)
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Valid California driver's license and clean driving record
- High school diploma or equivalent; hospitality degree preferred