Job Description
Join the vibrant heart of hospitality at the Grand Plaza Hotel in New York! We're seeking passionate, dedicated professionals to deliver exceptional guest experiences in our luxury downtown location. As a cornerstone of NYC's hospitality scene, we offer competitive benefits, career growth opportunities, and a dynamic team environment. Perfect for career-driven individuals seeking stability in the hospitality industry.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with efficiency and warmth
- Coordinate with maintenance and security teams for seamless operations
- Handle guest inquiries, complaints, and special requests professionally
- Maintain strict adherence to hygiene and safety protocols
- Collaborate with F&B departments for guest satisfaction
- Participate in daily briefings and training sessions
Qualifications
- Minimum 2 years of hotel/hospitality experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid New York State hospitality certification preferred
- Proficiency in Opera or similar PMS systems
- Fluent in English; Spanish proficiency a plus
- High school diploma or equivalent required
- Ability to lift 25 lbs and stand for extended periods