Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets Midwestern charm! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in the heart of downtown Indianapolis. As a cornerstone of the city's vibrant tourism scene, our hotel offers growth opportunities, competitive benefits, and a supportive work culture. If you thrive in dynamic environments and value teamwork, this is your chance to shine in the hospitality industry.
Responsibilities
- Deliver exceptional guest service through personalized check-in/out experiences
- Manage reservations and optimize room occupancy using Opera PMS
- Handle guest inquiries and resolve issues promptly with a solutions-oriented approach
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Upsell hotel amenities and special packages to enhance guest satisfaction
- Maintain accurate financial records and process payments
- Train new staff on hotel standards and procedures
Qualifications
- 2+ years of hotel front desk or guest services experience
- Proficiency in property management systems (Opera, Delphi)
- Strong problem-solving and conflict resolution abilities
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Indiana hospitality certification preferred
- Basic knowledge of Indianapolis attractions and local services
- High school diploma or equivalent required