Job Description
Join our award-winning luxury hotel in the heart of Louisville and become part of an exceptional hospitality team. We're seeking dedicated professionals to deliver unforgettable guest experiences in a dynamic environment. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in Kentucky's largest city.
Our Louisville property combines Southern charm with modern amenities, offering a perfect backdrop for your hospitality career. We value teamwork, innovation, and exceptional service – qualities we look for in every team member.
Responsibilities
- Deliver exceptional guest service through personalized interactions and problem-solving
- Manage front desk operations including check-in/check-out, reservations, and guest inquiries
- Coordinate with housekeeping, maintenance, and food service teams for seamless operations
- Handle guest complaints professionally and implement solutions to ensure satisfaction
- Maintain accurate records of guest preferences and special requests
- Assist with event setup and coordination for on-site meetings and weddings
- Adhere to safety protocols and maintain a secure environment for guests and staff
Qualifications
- Minimum 2 years of hotel or high-end customer service experience
- Strong communication and interpersonal skills with attention to detail
- Ability to work flexible hours including nights, weekends, and holidays
- Proficiency in hotel management software (Opera, etc.)
- Basic knowledge of local attractions and tourism resources
- Ability to multitask in fast-paced environments while maintaining composure
- Valid driver's license and reliable transportation
- High school diploma or equivalent; hospitality degree preferred