Job Description
Join our award-winning hospitality team at Grand Hotel Louisville, where exceptional service meets Midwestern charm. We're seeking passionate individuals to deliver memorable experiences for our guests in a luxurious riverside setting. Enjoy competitive benefits, career growth opportunities, and a supportive work environment in one of Illinois' most vibrant communities.
Responsibilities
- Deliver exceptional guest service through personalized interactions and anticipatory service
- Manage front desk operations including check-ins, check-outs, and reservation management
- Coordinate with housekeeping and maintenance teams to ensure guest room standards
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Uphold hotel safety and security protocols
- Collaborate with cross-functional departments to ensure seamless guest experiences
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including evenings, weekends, and holidays
- Proficiency in hotel management software (e.g., Opera, PMS)
- Attention to detail and problem-solving abilities
- High school diploma or equivalent required
- Valid driver's license and reliable transportation
- Basic computer skills and knowledge of MS Office Suite