Job Description
Join our award-winning team at Grand Hospitality Group and be part of Nashville's vibrant hospitality scene! We're seeking dynamic Hospitality Shift Supervisors to lead our front-of-house operations with energy and professionalism. Enjoy weekly pay, flexible shift schedules, and opportunities for career advancement in one of Music City's premier hotel destinations.
What We Offer:
- Weekly paycheck (no more waiting!) with direct deposit
- Comprehensive benefits package (health/dental/vision)
- Employee discounts on hotel stays and dining
- Free parking and meal assistance during shifts
- Clear career paths to management roles
Responsibilities
- Manage daily front-of-house operations during assigned shifts
- Train and mentor new team members on service standards
- Resolve guest inquiries and complaints with exceptional solutions
- Coordinate housekeeping, maintenance, and security teams
- Monitor inventory levels and order supplies as needed
- Ensure compliance with safety and sanitation protocols
- Process payments and manage point-of-sale systems
- Complete shift reports and handover documentation
Qualifications
- 2+ years of hotel or hospitality supervisory experience
- Flexible availability for evening/weekend/overnight shifts
- Strong conflict resolution and customer service skills
- Proficiency with hotel management software (Opera, etc.)
- Tennessee Food Handler's certification (or obtain within 30 days)
- Ability to stand/walk for 8+ hours and lift 25 lbs
- Basic math and cash handling accuracy
- Positive attitude with team leadership mindset