Job Description
Join our award-winning team at Grand Horizon Hotels in Charlotte! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in a luxury environment. As a key member of our staff, you'll contribute to our reputation for excellence while enjoying competitive benefits, career growth opportunities, and a vibrant workplace culture. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today!
Why Join Us?
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Free employee accommodations and meal discounts
- Professional development programs
Responsibilities
- Deliver exceptional guest service through personalized interactions and problem resolution
- Manage front desk operations including check-ins, check-outs, and reservation systems
- Coordinate housekeeping services to ensure immaculate guest rooms and public areas
- Handle guest inquiries, complaints, and special requests with professionalism
- Collaborate with maintenance team for facility upkeep and urgent repairs
- Assist with event setup and guest functions as required
- Maintain strict adherence to safety and hygiene protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid North Carolina driver's license and clean driving record
- High school diploma or equivalent; hospitality certification preferred
- Physical ability to stand for extended periods and lift up to 30 lbs