Job Description
Welcome to the Fresno Grand Plaza Hotel, where we redefine luxury and hospitality in the heart of California. We are currently seeking dedicated, professional, and high-energy individuals to join our full-time staff. If you are passionate about guest satisfaction and thrive in a fast-paced environment, we want to meet you.
Our hotel offers a dynamic work environment with opportunities for growth and competitive benefits. Join a team that is committed to excellence and creating unforgettable experiences for every guest who walks through our doors.
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Operations Management: Oversee daily front desk operations, including reservations, room assignments, and billing.
- Issue Resolution: Handle guest inquiries, complaints, and requests with empathy and efficiency to ensure high satisfaction.
- Housekeeping Coordination: Communicate maintenance needs and housekeeping updates to ensure the property is pristine.
- Event Support: Assist in the setup and coordination of hotel events and banquet services.
- Security & Safety: Monitor the premises to ensure the safety and security of guests and staff.
Qualifications
- Experience: Minimum of 1-2 years of experience in the hospitality or customer service industry.
- Education: High school diploma or GED required; additional certification in hospitality management is a plus.
- Skills: Proficiency in front desk software (e.g., Opera, Micros) and basic computer skills.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be available to work flexible hours, including weekends and holidays.
- Professionalism: Strong problem-solving abilities and a professional appearance.