Job Description
Join our award-winning team at Grand Plaza Hotel in Raleigh, NC! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. With state-of-the-art amenities and a downtown location, our hotel offers dynamic career growth in the heart of North Carolina's capital. Enjoy competitive benefits, flexible scheduling, and a supportive work environment that values excellence and teamwork.
Responsibilities
- Provide exceptional customer service to all guests with personalized attention
- Manage check-in/check-out processes efficiently using hotel software
- Handle guest inquiries and resolve issues promptly with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain cleanliness and organization of public areas and front desk
- Process payments and manage cash drawer with accuracy
- Assist with event setup and special guest requests
Qualifications
- Minimum 2 years hotel or customer service experience
- Strong communication and interpersonal skills
- Proficiency in hotel management systems (Opera, PMS)
- Ability to work flexible shifts including nights/weekends
- Basic math skills for financial transactions
- Valid North Carolina driver's license (if required for duties)
- High school diploma or equivalent required
- First Aid/CPR certification preferred