Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel Raleigh! We're seeking energetic professionals to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality enthusiasts who thrive in fast-paced environments and prioritize customer satisfaction. Enjoy competitive pay, flexible scheduling, and career growth opportunities in Raleigh's vibrant downtown district.
Responsibilities
- Manage seamless guest check-in/check-out processes with speed and accuracy
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly and professionally using problem-solving skills
- Process payments, manage cash handling, and maintain financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software (Opera) efficiently
- Uphold brand standards through professional appearance and communication
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in hotel management systems (Opera experience a plus)
- Exceptional communication and conflict resolution abilities
- Strong organizational skills with attention to detail
- Flexibility to work weekends, holidays, and rotating shifts
- Basic math skills for financial transactions
- Valid North Carolina driver's license (if required for errands)