Job Description
Join our award-winning luxury hotel in the heart of Manhattan! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Full-Time Hotel Staff member, you'll be part of a dynamic team committed to excellence in service, innovation, and creating unforgettable memories for our international clientele. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in one of the world's most vibrant cities.
Responsibilities
- Provide exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries, requests, and resolve issues promptly
- Maintain immaculate room standards and public areas
- Collaborate with cross-departmental teams for seamless operations
- Utilize property management systems for reservation and billing
- Uphold brand standards and safety protocols
Qualifications
- Minimum 2 years hotel or luxury hospitality experience
- Proven customer service excellence in fast-paced environments
- Strong communication and problem-solving skills
- Ability to work flexible schedules including nights/weekends
- Basic knowledge of property management systems
- Valid New York State hospitality certification preferred
- Fluency in English; additional languages a plus