Job Description
Join our award-winning team at the iconic New York Hotel in Houston, TX! We're seeking passionate hospitality professionals to deliver exceptional guest experiences in a luxury setting. As a key member of our staff, you'll contribute to our reputation for excellence while enjoying competitive compensation and growth opportunities.
Responsibilities
- Deliver exceptional guest service across all hotel departments (front desk, housekeeping, concierge)
- Manage check-in/check-out procedures efficiently while maintaining accuracy
- Resolve guest inquiries and concerns promptly with professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold strict cleanliness and safety standards in all guest areas
- Assist with event coordination and VIP guest handling
- Train and mentor new staff members on hotel procedures
Qualifications
- Minimum 2 years of hotel or luxury hospitality experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management systems (Opera, etc.)
- Valid Texas Food Handler's certification preferred
- High school diploma or equivalent required
- Ability to lift 25 lbs and stand for extended periods
- Bilingual (English/Spanish) a plus