Job Description
Join our award-winning luxury hotel in the heart of Oakland! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a key member of our team, you'll contribute to our reputation for excellence while enjoying competitive benefits and a vibrant workplace culture. Perfect for career-driven individuals ready to thrive in a dynamic environment.
Responsibilities
- Provide exceptional guest services including check-in/out, concierge assistance, and personalized recommendations
- Manage room inventory and coordinate with housekeeping for seamless operations
- Handle guest inquiries, complaints, and special requests with professionalism and empathy
- Process payments accurately and maintain financial transaction records
- Collaborate with cross-departmental teams to ensure flawless event execution
- Uphold brand standards through meticulous attention to detail and service excellence
Qualifications
- Minimum 2 years of hotel or luxury hospitality experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Strong problem-solving abilities with a guest-centric approach
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California Food Handler's Card (or willingness to obtain)
- Professional appearance and polished demeanor