Job Description
Join our award-winning luxury hotel in downtown Tucson and become part of a dynamic hospitality team. We're seeking passionate professionals to elevate our guest experience through exceptional service. Enjoy competitive benefits, career growth opportunities, and a vibrant work culture in the heart of Arizona's Sonoran Desert.
Responsibilities
- Deliver personalized guest services at check-in, check-out, and during stays
- Manage room reservations and coordinate with housekeeping departments
- Resolve guest inquiries promptly and exceed service expectations
- Collaborate with cross-functional teams for seamless operations
- Maintain detailed records of guest preferences and special requests
- Support event coordination and VIP guest handling
Qualifications
- Minimum 2 years of hotel or hospitality experience
- Exceptional communication and conflict resolution skills
- Proficiency in property management systems (e.g., Opera)
- Flexible availability including nights, weekends, and holidays
- Valid Arizona driver's license and clean driving record
- Ability to lift 25 lbs and stand for extended periods