Job Description
Join the prestigious Metropolitan Hotel Group in Seattle's vibrant downtown! We're seeking passionate hospitality professionals to elevate our guest experience at our flagship luxury property. As a key member of our team, you'll contribute to Seattle's dynamic tourism scene while enjoying competitive benefits, career growth opportunities, and a supportive work environment. Perfect for career-driven individuals seeking stability in the heart of the Emerald City.
Responsibilities
- Deliver exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries and resolve issues promptly using our CRM system
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Execute daily inventory management for guest supplies and amenities
- Participate in monthly safety training and emergency response drills
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 2 years hotel or luxury hospitality experience required
- Valid Washington State Food Handler's and CPR certifications
- Proficiency in Opera PMS or similar hotel management software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Seattle tourism attractions and transportation
- High school diploma or equivalent; hospitality degree preferred
- Must pass background check and drug screening