Job Description
We are looking for a dedicated and detail-oriented Night Auditor & Guest Relations Manager to join our premium hospitality team in the heart of Louisville, Kentucky. If you thrive in a fast-paced environment and have a passion for delivering exceptional guest experiences, we want to meet you.
As a Full-Time employee at The Louisville Grand Hotel, you will play a crucial role in maintaining our reputation for excellence. You will manage front desk operations during the night shift, conduct nightly audits, and ensure our guests enjoy a seamless stay around the clock. This is a fantastic opportunity for a professional seeking stability and growth in the hospitality sector.
Why Join Our Team?
- Competitive salary with comprehensive health benefits.
- Opportunities for career advancement within the hotel industry.
- A supportive and dynamic work culture.
Responsibilities
- Manage daily front desk operations, including check-ins, check-outs, and concierge services during the night shift.
- Perform comprehensive night audits, ensuring financial records are accurate and end-of-day reports are generated.
- Handle guest inquiries, complaints, and requests with the highest level of professionalism and empathy.
- Monitor hotel security systems and ensure the safety of guests and property during shift hours.
- Coordinate with housekeeping and maintenance teams to address guest needs promptly.
- Maintain accurate inventory and manage cash handling procedures.
- Assist in marketing and promotion efforts to drive local occupancy.
Qualifications
- Minimum of 1-2 years of experience in hotel front desk operations or hospitality management.
- Proficiency in hotel property management systems (PMS) and Microsoft Office Suite.
- Strong problem-solving skills and ability to remain calm under pressure.
- Excellent verbal and written communication skills.
- Must be available to work rotating shifts, including nights and weekends.
- High school diploma or GED required; associate or bachelor's degree in hospitality is a plus.