Job Description
The Avalon Boston is a premier destination in the heart of the Back Bay, offering luxury accommodations and world-class service. We are currently seeking a dynamic and results-oriented General Manager to lead our dedicated team and drive our continued success.
If you possess a passion for hospitality and a proven track record in operations, we invite you to join our family. In this pivotal role, you will be responsible for the overall performance of the hotel, ensuring an exceptional experience for our guests and a supportive environment for our staff.
Responsibilities
- Operational Excellence: Oversee all aspects of daily hotel operations, including front-of-house, housekeeping, and backend departments, ensuring adherence to brand standards.
- Financial Management: Manage the hotel's P&L, develop and implement strategies to maximize revenue and occupancy, and control operating costs effectively.
- Guest Relations: Build strong relationships with key accounts and VIP guests, ensuring their needs are met and exceeding expectations at every touchpoint.
- Team Leadership: Recruit, train, and motivate a diverse team, fostering a culture of excellence, accountability, and collaboration.
- Marketing & Sales: Work closely with the sales team to drive group business and enhance the hotel's visibility within the Boston market.
- Compliance: Ensure full compliance with all local, state, and federal regulations, as well as company policies and safety standards.
Qualifications
- Experience: Minimum of 5 years of progressive leadership experience in the hospitality industry, with a preference for experience in luxury or upscale hotels.
- Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field is required.
- Skills: Strong knowledge of hotel operations, revenue management systems, and labor laws.
- Communication: Exceptional verbal and written communication skills, with the ability to interact effectively with guests, staff, and senior management.
- Flexibility: Ability to work flexible hours, including weekends, holidays, and evenings, to meet business demands.
- Problem Solving: Proven ability to make sound, decisive decisions under pressure and resolve conflicts efficiently.