Job Description
Join our award-winning luxury resort on Virginia Beach's iconic oceanfront as we seek a passionate Guest Experience Manager to elevate our world-class hospitality standards. This premier role combines leadership excellence with personalized guest service in a stunning coastal setting. You'll lead a dynamic team while creating unforgettable experiences for discerning travelers from across the globe. Enjoy competitive benefits including health insurance, 401k matching, and exclusive resort privileges.
Responsibilities
- Oversee daily operations of front desk, concierge, and guest services teams
- Develop and implement innovative guest experience initiatives
- Resolve complex guest concerns with exceptional service recovery
- Train staff on luxury service standards and brand protocols
- Analyze guest feedback to drive service improvements
- Collaborate with departments to ensure seamless guest journeys
- Manage VIP experiences and special requests
Qualifications
- 5+ years luxury hospitality management experience
- Proven leadership in high-volume guest environments
- Expertise in Opera or similar property management systems
- Exceptional problem-solving and conflict resolution skills
- Strong knowledge of Virginia Beach tourism landscape
- Fluency in English with second language preferred
- ServSafe certification required