Job Description
Join our award-winning team at Grand Hotel Detroit and kickstart your hospitality career! We're seeking enthusiastic Guest Services Agents to deliver exceptional guest experiences in the heart of Motor City. No experience needed – we provide comprehensive training to help you thrive in our fast-paced luxury environment. Enjoy competitive pay, career advancement opportunities, and work alongside passionate professionals committed to excellence.
As a cornerstone of our guest journey, you'll be the first point of contact, creating memorable stays while developing valuable transferable skills. Our Detroit location offers vibrant city energy with career growth pathways across our national portfolio. Apply today to transform your passion for service into a rewarding full-time career!
Responsibilities
- Deliver warm, professional front desk service including check-in/check-out procedures
- Manage guest inquiries, requests, and resolve concerns with exceptional care
- Process reservations and maintain accurate guest records in our property management system
- Coordinate with housekeeping, maintenance, and dining teams for seamless operations
- Handle cash transactions and payment processing accurately
- Conduct property tours and provide local Detroit recommendations to guests
- Uphold brand standards and safety protocols at all times
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a dynamic environment
- Basic computer proficiency and comfort with learning new systems
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- Valid Michigan driver's license preferred