Job Description
Join Cleveland's premier luxury hospitality destination as a Guest Services Agent at The Ritz-Carlton, Cleveland. As the first point of contact for our discerning guests, you'll deliver legendary service that embodies our 'Gold Standard' philosophy. This role offers the opportunity to master exceptional guest relations while working in an iconic downtown location near the city's vibrant theater district and Lake Erie waterfront. We provide comprehensive training, career advancement pathways, and an environment where your passion for hospitality thrives.
Responsibilities
- Deliver personalized check-in/check-out experiences while managing room assignments and key systems
- Handle guest inquiries with professionalism, resolving concerns promptly and exceeding expectations
- Process payments accurately and maintain secure financial transaction records
- Coordinate with housekeeping, valet, and dining teams to ensure seamless guest services
- Utilize Opera property management system for reservations and guest data management
- Execute emergency procedures and maintain safety protocols
- Contribute to daily revenue goals through upselling opportunities
Qualifications
- Minimum 2 years luxury hospitality or high-end customer service experience
- Proficiency in Opera property management system and MS Office suite
- Exceptional communication skills with fluency in English; multilingual abilities preferred
- Strong problem-solving abilities with attention to detail
- Flexible schedule including nights, weekends, and holidays
- Valid Ohio driver's license with clean driving record
- Ability to lift 25 lbs and stand for extended periods
- Professional appearance and demeanor