Job Description
Launch your hospitality career with Nashville's premier boutique hotel! We're seeking energetic Guest Services Agents to deliver exceptional guest experiences during flexible day, evening, and weekend shifts. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our growing portfolio of luxury properties. What we offer: Health benefits, employee discounts, free parking, and a vibrant team environment in the heart of Music City.
Responsibilities
- Manage guest check-in/check-out processes with precision and professionalism
- Handle reservation inquiries and modifications using hotel management systems
- Resolve guest concerns promptly while maintaining service excellence
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate guest records and confidentiality protocols
- Support concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency with basic computer systems and reservation software
- Ability to work flexible shifts, nights, weekends, and holidays
- Strong problem-solving and multitasking abilities
- Professional appearance and positive demeanor
- Basic math skills for financial transactions