Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in downtown Seattle! We're seeking passionate Guest Services Associates to deliver exceptional guest experiences at our luxury property. Perfect for recent graduates or career changers, this role offers comprehensive training and growth opportunities in the heart of Seattle's vibrant tourism district. Enjoy competitive pay, benefits package, and a supportive work environment where your hospitality career takes flight.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and payment processing
- Coordinate with housekeeping and maintenance departments for guest requests
- Resolve guest inquiries and concerns with professionalism and empathy
- Maintain accurate records of guest interactions and transactions
- Assist with valet services and luggage handling as needed
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic proficiency with hotel management software
- Valid Washington State Food Handler's Card (training provided)
- Professional appearance and positive attitude
- Must pass background check and drug screening