Job Description
Launch your hospitality career at Oakland's premier boutique hotel! We're seeking energetic Guest Services Associates to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training and growth opportunities. Join our diverse team in the heart of downtown Oakland and build valuable skills while serving our global clientele.
Responsibilities
- Check-in/check-out guests with efficiency and professionalism
- Manage reservations and answer phone inquiries
- Process payments and maintain accurate guest records
- Resolve guest concerns with empathy and solution-oriented mindset
- Collaborate with housekeeping and maintenance teams
- Execute daily front desk operations and cash handling
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Ability to stand for extended periods
- Customer service mindset with attention to detail
- Flexible schedule including weekends/holidays
- No experience necessary – training provided