Job Description
Launch your hospitality career with us at The Manhattan Grand Hotel! We're seeking passionate Guest Services Associates to deliver exceptional guest experiences in the heart of NYC. No prior experience required – we provide comprehensive training to help you thrive in this dynamic role.
As the first point of contact for our international clientele, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. Join our award-winning team and gain valuable skills in customer service, operations, and luxury hospitality.
We offer competitive compensation, career advancement opportunities, and a vibrant work culture in one of the world's most exciting cities. Your journey in hospitality starts here!
Responsibilities
- Warmly welcome and assist guests with check-in/check-out procedures
- Manage reservation systems and room assignments efficiently
- Respond promptly to guest inquiries via phone, email, and in-person
- Process payments and handle cash/credit card transactions accurately
- Collaborate with housekeeping and maintenance teams for guest requests
- Maintain detailed records of guest interactions and preferences
- Resolve service issues with empathy and solution-oriented thinking
- Uphold brand standards through exceptional service delivery
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer literacy (MS Office applications)
- Flexible availability including weekends and holidays
- Positive attitude and passion for customer service