Job Description
Join our award-winning luxury hotel in the heart of Washington DC as a Guest Services Associate! We're seeking enthusiastic individuals to create unforgettable experiences for our global guests. No prior hospitality experience required – we provide comprehensive training to develop your skills in guest relations, operations, and service excellence. Enjoy competitive pay, benefits, and career advancement opportunities in one of DC's most iconic properties.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and optimize room assignments using PMS systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards for cleanliness, safety, and security protocols
- Support VIP guest requests and special event coordination
Qualifications
- No experience required – comprehensive training provided
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Proficiency with basic computer systems
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with genuine passion for hospitality