Job Description
Join our award-winning luxury hotel in Atlanta and kickstart your hospitality career! As a Guest Services Associate, you'll be the first point of contact for our discerning guests, delivering exceptional experiences that create lasting memories. Our comprehensive training program ensures you develop industry-leading skills while working in a dynamic, fast-paced environment. Enjoy competitive pay, flexible scheduling, and advancement opportunities within our growing portfolio of premium properties.
Responsibilities
- Deliver warm, personalized welcome experiences to all guests arriving at the front desk
- Efficiently manage check-in/check-out processes using PMS systems
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments, manage cash drawer, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain pristine lobby area and ensure operational excellence
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with basic computer systems and point-of-sale software
- Ability to multitask and remain calm under pressure
- Strong attention to detail and problem-solving abilities
- Flexible availability including weekends, evenings, and holidays
- Positive attitude and passion for creating memorable guest experiences