Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in the heart of Philadelphia! This full-time position offers competitive pay, comprehensive benefits, and opportunities for growth in the hospitality industry. As a key ambassador of our brand, you'll ensure exceptional guest experiences while working flexible shifts including nights, weekends, and holidays. We're seeking energetic professionals who thrive in fast-paced environments and are passionate about creating memorable stays for our diverse clientele.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Monitor security procedures and guest safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Philadelphia attractions and transportation
- Valid driver's license preferred