Job Description
Join our award-winning team at the prestigious Oceanview Resort & Spa in Miami Beach! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at creating memorable moments for our international clientele. Enjoy competitive pay, complimentary resort access, and opportunities for career growth in one of Florida's most vibrant destinations.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and optimize occupancy rates
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell premium services and amenities to enhance guest stays
- Maintain pristine front desk appearance and security protocols
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Fri/Sat/Sun)
- Basic knowledge of Miami tourism and attractions
- Valid Florida driver's license and reliable transportation
- Fluency in English; Spanish proficiency highly valued
- Professional appearance and positive attitude