Job Description
Join our award-winning hospitality team at Grand Hotel Chicago, where exceptional service meets Midwestern charm. We're seeking a dynamic Front Desk Agent to be the first point of contact for our discerning guests. This full-time role requires flexibility with evening/weekend shifts and offers competitive compensation plus industry benefits. If you thrive in fast-paced environments and take pride in creating memorable guest experiences, we want to meet you!
Responsibilities
- Manage check-in/check-out processes efficiently using Opera PMS
- Handle guest inquiries with professionalism and local expertise
- Coordinate room assignments and VIP requests seamlessly
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly with solution-oriented mindset
- Collaborate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and multitasking abilities
- Flexible availability including nights, weekends, and holidays
- Strong problem-solving and conflict resolution skills
- Basic knowledge of Chicago tourism and attractions
- Ability to stand for extended periods and lift 25 lbs
- High school diploma or equivalent required