Job Description
Join our award-winning team at Grand Hospitality Group as a Guest Services Associate! We're urgently hiring motivated individuals with no experience needed to provide exceptional guest experiences at our premium Charlotte location. If you're passionate about hospitality and ready to start immediately, apply today!
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservations and respond to guest inquiries promptly
- Maintain pristine lobby and common area standards
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer accurately
- Resolve guest concerns with empathy and efficiency
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Flexible availability including nights/weekends
- Positive attitude and service-oriented mindset
- Ability to stand for extended periods