Job Description
Welcome to the heart of hospitality where every guest experience is crafted with precision and warmth. Grandview Resort & Spa is seeking a dedicated Guest Services Associate to join our elite team in the scenic beauty of Georgia.
We are not just a hotel; we are a sanctuary of comfort and elegance. In this role, you will be the first point of contact, setting the tone for a memorable stay. We offer a competitive benefits package, including health insurance, paid time off, and exclusive staff discounts.
Why join us?
- Work in a stunning, award-winning facility.
- Competitive compensation and growth opportunities.
- A supportive, team-oriented culture.
Responsibilities
- Greet and welcome guests with a smile, ensuring a seamless check-in and check-out process.
- Manage phone inquiries and reservations with accuracy and professionalism.
- Resolve guest complaints and issues promptly to ensure high satisfaction scores.
- Maintain a pristine lobby and public areas, adhering to strict cleanliness standards.
- Assist guests with local recommendations, dining reservations, and transportation needs.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- Strong interpersonal and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in POS systems and computer software.
- A passion for creating exceptional guest experiences.
- High school diploma or equivalent required.