Job Description
Join our award-winning team at Seaside Plaza Hotel and launch your hospitality career! We're seeking passionate individuals with no prior experience to become our next Guest Services Associates. Enjoy competitive pay, comprehensive training, and opportunities for advancement in our oceanfront property. Work in a vibrant environment where your smile makes every guest's stay unforgettable.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Manage check-in/check-out procedures using hotel software systems
- Handle guest inquiries, requests, and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards through cleanliness and professional appearance
Qualifications
- High school diploma or equivalent (GED)
- Zero hospitality experience required - we train everyone!
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn new systems
- Flexible availability including weekends and holidays
- Positive attitude and commitment to teamwork