Job Description
Join The Sterling Hotel, Sacramento's premier luxury destination, as our Guest Services Manager. Lead our award-winning front desk team in delivering exceptional hospitality experiences to discerning guests. This senior role combines strategic oversight with hands-on leadership in our bustling downtown property. Enjoy competitive benefits including health insurance, retirement plans, and exclusive hotel discounts.
Responsibilities
- Train, mentor, and supervise front desk team to ensure seamless guest check-in/check-out experiences
- Resolve complex guest complaints with empathy and efficiency while maintaining service standards
- Optimize room inventory management and maximize occupancy through strategic pricing strategies
- Collaborate with housekeeping, concierge, and F&B departments to create integrated guest journeys
- Implement and maintain brand service standards across all guest touchpoints
- Analyze guest feedback metrics and implement improvement initiatives
Qualifications
- 5+ years in luxury hotel operations with 2+ years in front desk management
- Proven expertise in Opera/PMS systems and revenue management principles
- Exceptional problem-solving skills with ability to multitask in high-pressure environments
- Valid California Food Handler Card and ServSafe certification preferred
- Strong leadership abilities with demonstrated team development success
- Bachelor's degree in Hospitality Management or equivalent experience