Job Description
Join our award-winning downtown Columbus hotel and lead our guest experience team! As Guest Services Manager, you'll oversee front desk operations, train staff, and ensure exceptional service for business and leisure travelers. We offer competitive benefits, career growth opportunities, and a dynamic work environment in the heart of Ohio's capital.
Responsibilities
- Manage front desk team scheduling and performance
- Handle VIP guest requests and complex reservations
- Implement service recovery protocols for guest complaints
- Train staff on property systems and hospitality standards
- Collaborate with housekeeping and maintenance departments
- Analyze guest feedback to improve service quality
- Manage billing and payment processing systems
Qualifications
- 3+ years hotel front desk management experience
- Proven leadership and team development skills
- Advanced knowledge of PMS systems (Opera preferred)
- Ohio hospitality certification (or ability to obtain)
- Exceptional problem-solving and communication abilities
- Proficiency in multiple languages (Spanish a plus)
- Availability for flexible shifts including weekends